Introduction
How a Nutritionist Pro trial sign-up reaches Freshsales and becomes follow-up emails and sales tasks.
Trial sources
The online and desktop Nutritionist Pro trial sign-up paths and the Freshsales field values each one writes.
Trial follow-up tasks
The three Freshsales trial journeys, the tasks each one creates and when, and where the sales team sees them.
Troubleshooting
How to check that Freshsales trial journeys are working, the common traps, and the 2026 outage.
Refunds
How to refund a Nutritionist Pro customer's card from Chargebee, when to cancel the subscription as well, and what the app does afterward.
Unpaid invoices
Whether an unpaid Chargebee invoice stops a Nutritionist Pro customer from logging in, and what actually ends their access.
Journey emails
Every Freshsales journey email, the journey that sends it, its subject line, and a direct link to open and edit it.
Chargebee webhooks
The four Chargebee webhooks that keep Nutritionist Pro subscriptions in step with billing, which host they must call, and what an "SSL failure" email from Chargebee means.